GENERAL:
If you place an order electronically through the website you are using, you are deemed to have accepted the pre-information form and the distance sales agreement provided to you.
Buyers are subject to the provisions of Law No. 6502 on Consumer Protection and the Regulation on Distance Contracts (Official Gazette: 27.11.2014/29188) and other applicable laws in force regarding the sale and delivery of the purchased product.
Shipping costs, which include product shipment expenses, will be borne by the buyers.
Each purchased product will be delivered to the person and/or organization at the address indicated by the buyer within the legal period of 30 days, provided that it does not exceed this period. If the product is not delivered within this period, buyers may terminate the contract.
The purchased product must be delivered complete, in accordance with the specified qualities in the order, and accompanied by documents such as a warranty certificate, user guide, if any.
In case the sale of the purchased product becomes impossible, the seller must notify the buyer in writing within 3 days of learning about this situation. The total amount must be refunded to the buyer within 14 days.
IF THE PURCHASED PRODUCT PRICE IS NOT PAID:
If the buyer does not pay the purchase price or cancels it in bank records, the seller’s obligation to deliver the product ceases.
UNAUTHORIZED USE OF CREDIT CARD FOR PURCHASES:
After the product is delivered, if it is determined that the buyer’s payment card has been unlawfully used by unauthorized persons and the sold product price is not paid to the seller by the relevant bank or financial institution, the buyer must return the product to the seller within 3 days at the expense of the seller.
DELIVERY CANNOT BE MADE WITH UNFORESEEN REASONS:
If unforeseen force majeure events occur, preventing the delivery of the product within the specified period, the situation will be notified to the buyer. The buyer may request the cancellation of the order, replacement of the product with a similar one, or postponement of the delivery until the obstacle is removed. If the buyer cancels the order and has made the payment in cash, the amount will be refunded in cash within 14 days from the cancellation. If the buyer made the payment by credit card and cancels, the product price will be refunded to the bank within 14 days from the cancellation, but it may take 2-3 weeks for the bank to transfer it to the buyer’s account.
BUYER’S OBLIGATION TO INSPECT THE PRODUCT:
The buyer must inspect the product/service before accepting the delivery; damaged or defective products/services with dents, breaks, torn packaging, etc., should not be accepted from the shipping company. The received product/service will be deemed undamaged and sound. The BUYER must take care to protect the product/service after delivery. If the right of withdrawal is to be exercised, the product/service should not be used. The invoice must be returned with the product.
RIGHT OF WITHDRAWAL:
The BUYER may exercise the right of withdrawal from the contract without assuming any legal or criminal liability and without providing any reason, by rejecting the product within 14 (fourteen) days from the delivery date to the BUYER or the person/organization at the specified address, provided that it notifies the SELLER through the contact information below.
CONTACT INFORMATION FOR WITHDRAWAL NOTICE TO THE SELLER:
ADI/UNVANI: DENTHİLL SAĞLIK HİZMETLERİ A.Ş.
ADRES: Barbaros Bulvarı No:105/A Beşiktaş, İstanbul
EPOSTA: info@denthill.com
TEL: +90 212 260 70 42
WITHDRAWAL PERIOD:
If the buyer has purchased a service, this 14-day period begins from the date the contract is signed. In service contracts where the service has started with the approval of the consumer before the end of the right of withdrawal, the right of withdrawal cannot be exercised.
The expenses arising from the exercise of the right of withdrawal are borne by the SELLER.
To exercise the right of withdrawal, the BUYER must notify the SELLER in writing by registered mail, fax, or email within the 14-day period and the product must not have been used within the scope of the provisions of the “Products for which the Right of Withdrawal Cannot Be Used” specified in this contract.
EXERCISE OF THE RIGHT OF WITHDRAWAL:
The invoice of the product delivered to a third party or the BUYER, the return form, the box of the products to be returned, the packaging, and, if any, the standard accessories must be returned complete and undamaged.
RETURN CONDITIONS:
The SELLER is obliged to refund the total amount and return the documents that put the BUYER under debt to the BUYER within a maximum of 10 days from the date of receipt of the withdrawal notice. If there is a decrease in the value of the goods due to the fault of the BUYER or if it becomes impossible to return the goods, the BUYER is obliged to compensate the damages of the SELLER in proportion to the fault. However, the BUYER is not responsible for changes and deterioration caused by the proper use of the product or service within the right of withdrawal period.
In case the campaign limit amount arranged by the SELLER due to the exercise of the right of withdrawal falls below, the amount of the discount benefited within the scope of the campaign is canceled.
PRODUCTS FOR WHICH THE RIGHT OF WITHDRAWAL CANNOT BE USED:
Products prepared according to the BUYER’s request or explicitly for personal needs and that are not suitable to be returned, innerwear, swimsuit bottoms, makeup products, disposable products, perishable goods, or goods with a risk of expiration, products not suitable for return for health and hygiene reasons if the packaging is opened by the BUYER after delivery, mixed with other products after delivery and cannot be separated due to their nature, goods related to periodicals such as newspapers and magazines, except those provided within the scope of a subscription agreement, electronically delivered services or non-material goods delivered to the consumer instantly, as well as sound or image recordings, books, digital content, software programs, data recording and data storage devices, computer consumables cannot be returned in accordance with the Regulation if their packaging is opened by the BUYER. In addition, the right of withdrawal cannot be used before the end of the right of withdrawal for services that have started to be performed with the approval of the consumer within the period specified in the Regulation.
Cosmetic and personal care products, underwear, swimsuits, books, copyable software and programs, DVDs, VCDs, CDs, and stationery consumables (toner, cartridge, ribbon, etc.) must have unopened, untried, undamaged, and unused packaging for returns.
DEFAULT AND LEGAL CONSEQUENCES:
If the BUYER defaults on the payments made by credit card, the BUYER accepts, declares, and undertakes that they will pay interest in accordance with the credit card agreement between the cardholder bank and them, and be responsible for the bank. In this case, the relevant bank may apply to legal remedies; It may demand the expenses incurred and the attorney’s fee from the BUYER and, in any case, the BUYER undertakes to compensate for the damage and loss incurred by the SELLER due to the delayed performance of the debt.
PAYMENT AND DELIVERY
By making a Bank Transfer or EFT (Electronic Fund Transfer) to our accounts at …………, ……… Bank, you can pay in (TRY).
On our website, you can make online payments with your credit cards using various online payment or installment options. The amount will be charged to your credit card at the end of your order for online payments.
